Privacy Policy

1. Who we are

Roomefy is a property management system operated by MZ Managing Solutions Pty Ltd (ABN available on request), incorporated in South Australia, Australia. In this policy, "Roomefy", "we", "us" and "our" refer to MZ Managing Solutions Pty Ltd.

You can contact us about privacy matters at support@roomefy.com.au. We respond within one business day (ACST).

2. What personal information we collect and when

The only personal information we collect on roomefy.com.au is what you choose to provide when you submit the contact form. Depending on the type of enquiry, that may include:

• Your name and email address
• Your message
• For early-access requests: your property name and approximate number of rooms

We do not collect more information than is necessary for the purpose you submitted it for (APP 3 - data minimisation). For information collected when you book a stay through a property that uses Roomefy, see Section 3 below.

3. Guest bookings

This section covers personal information collected when you make a reservation through the booking interface of a property that uses the Roomefy platform.

What is collected when you book

When you book a stay, the property collects the following information to process your reservation:

• Your name and email address
• Your phone number
• Your stay dates and the number of guests
• Any special requests you choose to provide

Who controls your booking data

When you book through a property on the Roomefy platform, it is that property and its operator who acts as the data controller for your booking information. Roomefy (MZ Managing Solutions Pty Ltd) operates the platform on the property's behalf as a data processor. The property determines how your information is used and how long it is retained; Roomefy processes it only to deliver the reservation service.

Purpose

Booking information is used solely to process and honour your reservation: to confirm the booking, communicate relevant details to you and to the property, and to record the stay for the property's operational purposes.

How booking data is stored and shared

Your reservation data is stored in a secure database hosted in the APAC region (Singapore). To deliver the booking service, data may also be processed by the following service providers, each engaged on reasonable-steps terms:

• Channex A channel-management provider that syncs room availability and relays bookings received from online travel agencies into the property's Roomefy account. Channex's privacy policy is available at channex.io.
• Resend Used to send booking confirmations and other transactional emails to you and the property. Resend's privacy policy is available at resend.com.
• Cloudflare, Inc. Used to host and deliver the booking interface. Cloudflare may process your IP address and device information as part of this service. Cloudflare's privacy policy is available at cloudflare.com.

Overseas disclosure (APP 8)

Your booking data is stored in the APAC region (Singapore). The channel-management and communication providers named above are based in the United States. We take reasonable steps to ensure all overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, including by relying on their published privacy policies and contractual commitments. Under APP 8.1, accountability for the handling of your information by these recipients rests with Roomefy as processor and the property as controller.

Accessing, correcting, and retaining your booking data

If you wish to access or correct your booking information, contact the property directly in the first instance. If you are unable to resolve the matter with the property, you may contact Roomefy at support@roomefy.com.au. Booking data is kept for as long as is reasonably necessary to fulfil and record the reservation, in accordance with the property's own record-keeping practices.

4. Why we collect your information

For enquiries submitted via the roomefy.com.au contact form, we collect your information to respond to your enquiry. If you have requested early access, we also use it to assess your request and, if accepted, to begin the onboarding process. The purpose of guest booking data collection is described in Section 3 above.

We will not send you marketing emails or add you to any mailing list without your separate, explicit consent.

5. Who we share your information with

This section covers the contact form on roomefy.com.au. For guest booking data sharing, see Section 3. When you submit the contact form, your information passes through two service providers. Both are based in the United States:

• Cloudflare, Inc. We use Cloudflare to host and deliver roomefy.com.au and to run a spam-prevention challenge (Turnstile) on the contact form. Cloudflare may process your IP address and device information as part of this security check. Cloudflare's privacy policy is available at cloudflare.com.
• Resend We use Resend to deliver your contact-form submission to our inbox. Resend's privacy policy is available at resend.com.

We do not sell personal information. We do not share it with any other third parties except where required by law.

6. Overseas disclosure (APP 8)

For guest booking data, see the overseas disclosure in Section 3 above. In relation to the contact form, both service providers named in Section 5 are based in the United States. When you submit the contact form, your personal information will be processed by these overseas entities.

We take reasonable steps to ensure these recipients handle your information in a manner consistent with the Australian Privacy Principles, including by relying on their published privacy policies and contractual commitments. Under APP 8.1, we remain accountable for the handling of your personal information by these overseas recipients.

7. Cookies and analytics

Google Analytics 4

We use Google Analytics 4 (GA4) to understand how roomefy.com.au is used, for example which pages are visited and how visitors navigate the site. GA4 is a service provided by Google LLC, and your data may be processed by Google on servers in the United States (an overseas disclosure under APP 8). Google's privacy policy is available at policies.google.com/privacy.

We implement Google's Consent Mode v2. When you first visit this site, GA4 operates in a cookieless mode and your visit is not individually tracked. A cookie-preference notice appears at the bottom of the page on your first visit:

• If you accept analytics cookies, GA4 places a cookie on your device and records anonymised page-view data.
• If you decline, no analytics cookies are set and GA4 continues to operate in cookieless mode for your visits.

You can change your preference at any time by clearing your browser data (local storage) for roomefy.com.au and reloading the page. The preference notice will re-appear.

Other cookies

Our fonts are self-hosted and do not make requests to third-party font services. Cloudflare Turnstile, used on the contact form for spam prevention, may set a functional cookie on that page. This is limited to the security purpose and is not used for tracking or advertising.

8. Storage and retention

Personal information submitted via the contact form is held only for as long as is reasonably necessary to handle your enquiry. Once we have responded and have no further need to retain the information, it is deleted or de-identified.

Booking data is stored in the APAC region (Singapore) and is kept for as long as is reasonably necessary to fulfil and record the reservation. See Section 3 for details.

We apply reasonable security measures to protect personal information while it is held.

9. Accessing and correcting your information (APP 12 and 13)

You have the right to request access to, or correction of, the personal information held about you.

For booking data held by a property that uses Roomefy, contact the property directly in the first instance. If you are unable to resolve the matter with the property, contact Roomefy at support@roomefy.com.au.

For information you submitted via the roomefy.com.au contact form, email us directly at support@roomefy.com.au. We will respond within a reasonable time and, where we decline a request, explain our reasons in writing.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first at support@roomefy.com.au. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Material changes will be communicated to early-access customers directly before they take effect.

Roomefy is a product of MZ Managing Solutions Pty Ltd (ABN available on request), incorporated in South Australia, Australia.